Administrative Coordinator | Ecommerce 


Friday Sock Co.


Calgary, NE - Warehouse Office


Start Date: ASAP


We are currently seeking applicants for an Administrative Coordinator position.


About us:


Friday Sock Co. was established in 2015 as a purposely mismatched and ethically made sock brand. Our products are available across Canada, US, and as far away as Japan. We also run a monthly sock subscription and are expanding into an exciting new product category in 2020. 


The Job:


The Administrative Coordinator will be responsible for learning and working through all aspects of administration, sales support, and Ecommerce administration. You will work closely with the owner of the business (be his right hand), and learn all aspects of the position. This is a fantastic opportunity for the right person and offers a ton of long term growth. 




Point of contact between fulfillment coordinator, sales, retail partners, and customers


Sales support and account management - liaison with current wholesale accounts and provide assistance with ordering. Gathering leads for sales staff to follow up on 

Invoicing through Xero and very light follow up (email) on Accounts Receivable 


Managing website listing and keeping all sales channels updated (Listing new products, discontinuing product, marking items as sold out, etc)


Email campaigns through Mailchimp (new product announcements, flash sales, etc.)


Updating inventory with new products/inventory adjustments


Uploading new inventory into our inventory application, setting thresholds and monitoring for reorder status 


Assisting with packaging and shipping when needed (minimal throughout the year but more during our busy period of Nov - Jan). 


Maintaining all office and shipping supplies (office supplies, boxes, shipping materials). 


Managing customer service inquiries for multiple sales channels (general questions, shipping status updates, custom order requests, charitable donation requests, etc)


Managing and updating our sock club subscription spreadsheet


Potential management of pop up and market events (tbd) 


Our core values 


Fun - We make fun for ourselves and fun for our customers 

Teamwork - We are committed to common goals and communicate in an honest and open way. 

Do the right thing - Always, in all areas of our work. 

Creativity - We do not think outside the box, because there is no box

Pride - Nothing leaves our door unless we're proud of it. Right down to how we tape a box

Nimble - We make decisions quickly using logic and common sense

No job too small - None of us are above sweeping the floor 


What you will need to have:


A good attitude


Communication skills - Written and Verbal


Customer Service - Going above and beyond


Efficiency - eg: eliminating back and forth emails by providing all relevant information and anticipating roadblocks before they happen


Critical Thinking - You will be responsible to improve processes (the best of your ability) when an inefficiency is discovered. "Insanity is doing the same thing every day and expecting a different result" 


Technical knowledge - You know your way around a spreadsheet 


Organization - Small growing companies are chaotic. You will need to be organized and help keep others organized


Flexibility - Priorities can change on a day-to-day basis depending on the workload and season. There will be a strong base of typical responsibilities, but it's important to be flexible as things take priority.


Desire to outgrow the role


The Right Applicant Will:


Be an open and honest communicator, not afraid to admit mistakes or recognize issues


Excel in an environment that requires multi-tasking, organizational skills, and attention to detail


Be highly proficient in office programs and spreadsheets is a must 


Be an independent self starter who (once trained) doesn't need a daily task list 


Be a highly dependable person who feels just as comfortable working independently as they do within a team


Be able to shift responsibilities quickly as priorities change


Have impeccable email and communication skills


Enjoy creative problem solving and implementing new ideas to help the business run more smoothly and efficiently


Enjoy digging into the details of a project and seeing it through to completion


Think critically and logically - look at a problem and make a decision 


Know when to ask for help 


Be positive 


Have reliable transportation (we’re not very transit accessible and you may need to run errands from time to time)


Be able to lift at least 30 pounds


Perks of the job:


Learning first hand the inner workings of a creative small business




Flexibility - Once trust is earned and established


Casual dress code


Immersion into the Calgary small business scene


A laid back, happy working environment where people have fun


The opportunity to grow with the business from the ground floor


We are especially interested if you:


Are operationally minded and enjoy digging into processes


Write a quick intro in the body of the email telling us why you're the right fit (no more than a paragraph). 


This position is NOT right for you if you:


Are looking for a place that has tried and true processes in place. We are not that place. There are constant challenges in an ever changing environment and we will be growing a lot in 2020. You will need to be a catalyst for change and improvement


Need a daily task list and constant monitoring of accountabilities


What’s the pay?


This is a full time position (37.5 hours a week) with an hourly pay of $18-$22/hour, commensurate with experience. There will be a 6 month probationary period. Two weeks vacation to start (negotiable). There are no medical or dental benefits at this time but there will be a health spending account at the beginning of 2020. We are a company that recognizes and celebrates talent and growth; there will be opportunities for bonuses and raises and promotions. If you want to be at a place where you benefit from adding value and helping with the growth of the company, this is the place.


Note: We are moving into a 7000 square foot warehouse in March of 2020. The location is Central NE (10 minutes from downtown). 


Please no phone calls. Unfortunately, only candidates selected for an interview will be contacted. 


Job Type: Full-time


Salary: $18.00 to $22/hour




Friday Sock Co.

Calgary, NE - Warehouse and Office Space

Start Date: ASAP

Hours: 8am/9am - 3pm/4pm

Pay:Hourly contract, $16-$18 2 days a week.

Time Commitment: Up to 8-16 hrs a week during our busy season. Great for a student or someone who has other commitments. Can continue on with schedule ongoing, or increase hours during our busy season October/November/December as we will be looking to hire additional part time fulfillment staff in the fall winter. There is also additional work that can be taken on (eg Inventory counting, organizing the warehouse, etc).

About us: Friday Sock Co.was established in 2015 as a purposely mismatched sock company. We design all our socks here in Calgary, and ethically make them in Italy. Our socks are available in over 300 stores in Canada, US, and can be found as far away as Japan. We also make custom socks for small and large companies, and run a monthly sock subscription which includes Canada's only kids sock subscription. We are expanding in 2019 by introducing new product categories and marketing initiatives.

This position will play an extremely important role in our continued growth and success. If you're a highly reliable, self-motivated person interested in making a huge impact in our small businesses, we want to hear from you.


  • Pick and Pack retail Orders; Double checking for accuracy and adhering to company aesthetic
  • Pick and Pack wholesale Orders; Double checking for accuracy and adhering to company packaging aesthetic
  • Work with shipping application ShipStation (full training with be provided)
  • Receiving and restocking of incoming product
  • Restocking product containers as required
  • Organize and manage Canada Post pick-up
  • Maintain a clean and organized work area
  • Cycle counts/inventory
  • Other warehouse duties as assigned.
  • General housekeeping duties as required


The Right Applicant Will:

  • Be positive and pleasant to work with
  • Quick learner
  • Ability to stay focused
  • Not afraid to admit mistakes or recognize issues
  • Have reliable transportation (we’re not transit accessible)
  • Reliable
  • Enjoy creative problem solving to help the business run more smoothly and effectively
  • Excel in an environment that requires multi-taking, organizational skills and attention to detail
  • Lift up to 30lbs

Perks of the job: Flexibility, casual dress code, immersion into the calgary small business / maker scene, laid back atmosphere, happy working environment where people love what they do, the opportunity to grow with the business.

This position is NOT right for you if you: Prefer to work in large groups or are looking for a place that has tried and true processes in place. We’re a fly by the seat of our pants small business. There will be constant challenges in an ever changing environment as we continue to grow.

Job Types: Part-time, Contract

Salary: $16.00 to $18.00 /hour