Now hiring

Full-Time Sales Rep & Retail Sales Associate (Hybrid Role).

 

 

Friday Sock Co. | The Weekday Store

Calgary, Central NE - 428 28 ST NE

Start Date: On or before September 15, 2020 

We are currently seeking applicants for a Full-Time Sales Rep / Retail Associate. Your main area of responsibility will be outgoing sales efforts to increase our footprint with retailers across Canada and the US, while at the same time assisting customers who are shopping in our newly opened retail concept and managing product and retail operations. 

About us:

Friday Sock Co. was established in 2014 as an ethically made, purposely mismatched Canadian sock brand. Our products are available across Canada, US, and as far away as Japan.

The Job:

The Sales Associate will be responsible for learning and working through all aspects of our sales and account management process. You will help grow our business through proactive lead sourcing and follow up while keeping our current customers satisfied with high quality service and support. Your office will essentially be situated within our new retail operations and part of your responsibilities will include assisting customers who stop in to shop The Weekday Store and managing products, stock, and product orders. Additional duties and responsibilities will be added as the role grows. This is a fantastic opportunity to work with a growing company in a fun/fresh/exciting culture.

Duties:

Point of contact between our retail partners and fulfilment specialist(s)

Setting up new unsolicited stores in our wholesale portal and managing follow up process

Managing our stockists (store) map to ensure geographical exclusivity and coverage

Email campaigns through our CRM software (new product announcements, value added information, wholesale newsletter, etc.)

Identifying qualified leads and placing in our sales funnel

Calling potential leads to qualify and introduce to our brand

Managing our CRM system (keeping it organized and up to date). Setting reminders and follow ups

Researching and uncovering larger partnership opportunities

Fielding inquiries from our custom socks program and passing along qualified leads 

Assisting with product ordering for The Weekday Store 

Providing customer service for The Weekday Store shoppers

Operating the check-out 

Assisting customers with returns/exchanges 

What you will need to have:

A positive attitude

Communication skills - Written and Verbal

Customer Service - Above and beyond

Efficiency

Critical Thinking - You will be responsible to improve processes (to the best of your ability) when an inefficiency is discovered.

Technical knowledge - You know your way around a computer and a CRM system. We'll train, but you need to have a decent level of technical ability and confidence

Organizational skills - Small growing companies are somewhat chaotic. You will need to be organized and help keep others organized

Flexibility - Priorities can change on a day-to-day basis depending on the workload and season. There will be a strong base of typical responsibilities, but it's important to be flexible as things take priority.

Desire to grow within the role

The Right Applicant Will:

Be an open and honest communicator, not afraid to admit mistakes or recognize issues. Know when to ask for help

Be proficient in office programs 

Be an independent self starter who (once trained) does not need a daily task list

Be a highly dependable person who feels just as comfortable working independently as they do within a team

Be able to shift responsibilities quickly as priorities change

Have impeccable email and communication skills

Think critically and logically - look at a problem and make a decision

Be able to lift at least 30 pounds

Our core values

Fun - We make fun for ourselves and fun for our customers

Teamwork - We are committed to common goals and communicate in an honest and open way.

We do the right thing - Always, in all areas of our work. Even if it hurts

Creativity - We do not think outside the box, because there is no box. Well… it’s actually like having the absence of a box, inside of a bigger box, that is also absent of a box inside a larger box (infinity). Make sense?

Pride - Nothing leaves our door unless we're proud of it. Right down to the way we tape a box (like, an actual box, not an infinity box).

Nimble - We make decisions quickly using logic and common sense

No job too small - Everyone sweeps the floor (not literally don’t worry. I do that job).

Perks of the job:

Learning first hand the inner workings of a creative small business

Growth

Flexibility - Once trust is earned and established

Casual dress code

A laid back, happy working environment where people have fun

The opportunity to grow with the business from the second floor

We are especially interested if you:

Write a quick intro in the body of the email telling us why you're the right fit (This is a sales job so give us an idea of how you’d sell yourself - no more than a paragraph). No cover letter needed. 

What’s the pay?

This is a full-time position 37.5 hours a week with an hourly pay of $17-$19/hour (negotiable), commensurate with experience, plus discretionary bonus at the end of the year. You also are entitled to a free gym membership (gym is next door), as well as enrolment in our health spending account after 6 months. 

Note: We have recently moved into a 7000 square foot warehouse located in the Central NE (5 minutes from downtown). 15 minute walk from Franklin C train station. We have a ping pong/pool table, basketball net, and very sought after trophies for each. 

Two weeks paid vacation with opportunity to take more unpaid. We also did an every-other-Friday-off program for the summer and will likely do it again in 2021.

Please no phone calls or in person resume drop offs. Only candidates selected for an interview will be contacted. We use a company called CultureSmith to help us with our initial candidate screening. If selected for the initial step, you will need to fill out a short questionnaire to help match your personality with what is required for this role. 

Job Type: Full-time

Start Date: On or before Sept 15th 

Salary: $17.00-$19.00 per hour

Please send your resume to 

work@fridaysocks.com

Digital Marketing & eCommerce Admin - FILLED

Note: Due to Covid we will be conducting first and second round interviews through Zoom. The role however will require you to come to the office each day as a full-time employee. Please know we are taking every precaution to maintain a safe working environment including sanitizing all touch points, & maintaining physical distancing. We have the expectation that anyone coming into the office on a day-to-day basis follows the recommended health Canada guidelines on their days off to keep everyone here safe as well. 

This role will handle all aspects of our websites and sales channels including new product updates, product descriptions, and editing product photos. You will also be responsible for Google Adwords/Analytics, SEO, SEM, newsletters, press releases, blog posts, instagram/facebook posts, contests, and influencer campaigns. This role will also require you to manage a portion our wholesale strategy (retail store partners), through new store set up, researching new leads for the Sales Manager and engagement through email campaigns. 

What you will need :

A solid understanding and keen interest in Facebook Ads Manager, Google PPC, SEO, and SEM. 

Communication skills - Written and Verbal

Technical knowledge - You know your way around Facebook ads management and google analytics. You will also be skilled on excel and general office and web programs. 

Organization - Small growing companies are chaotic. You will need to be organized and help keep others organized

Efficiency - You will be responsible to improve processes when an inefficiency is discovered.

Flexibility - Priorities can change on a day-to-day basis depending on the workload and season. There will be a base of typical responsibilities, but it's important to be flexible as things take priority. 

Desire to grow the role, or use it as a springboard for your own future growth in Digital Marketing. Help us to go where we want to go, and we’ll help you do the same. 

The Successful Applicant Will:

Be able to shift responsibilities quickly as priorities change

Have impeccable email and communication skills

Be looking for an opportunity to grow their digital marketing/marketing career and learn on the job

Enjoy creative problem solving and implementing new ideas to help the business run efficiently

Enjoy digging into the details of a project and seeing it through to completion

Think critically and logically - look at a problem and make a decision

Know when to ask for help

Be positive

Be an open and honest communicator, not afraid to admit mistakes or recognize issues

Our Core Values:

We Make Fun - We make fun for ourselves and fun for our customers

We are a Team - We are committed to common goals and communicate in an honest and open way.

We do the right thing- Always, in all areas of our work. This is important. 

We own it - Right down to how we tape a box or respond to a customer service inquiry. We take ownership in our tasks 

There is no job that is too small - None of us are above sweeping the floor or takin gout the garbage.

Perks of the job:

Learning first hand the inner workings of a creative small business

Growth

Flexibility - Once trust is established

Casual dress code

Immersion into the Calgary small business scene

A laid back, happy working environment where people have fun

The opportunity to grow with the business from the ground floor

We are especially interested if you:

Are operationally minded and enjoy digging into processes (Tell us examples. Let us know!)

Write a quick intro in the body of the email telling us why you're the right fit (no more than a paragraph).

PAY - This position will pay $17-$19 an hour. Health Spending account after successful completion of probationary period, free gym membership once the gym is open (next door), two weeks vacation with more available unpaid, casual dress code, ping pong table and basketball net access. 

PLEASE EMAIL YOUR RESUME TO work@fridaysocks.com

 
----------------------------------------------------------- 

Manager of Office Operations - FILLED 

Note: Due to Covid we will be conducting first and second round interviews through Zoom. The role however will require you to come to the office each day as a full-time employee. Please know we are taking every precaution to maintain a safe working environment including sanitizing all touch points, & maintaining physical distancing. We have the expectation that anyone coming into the office on a day-to-day basis follows the recommended health Canada guidelines on their days off to keep everyone here safe as well. 

This hybrid role will handle all aspects of office administration and fulfillment which includes approximately 2 days a week of order fulfillment. You will also be responsible for daily customer service management for multiple sales channels (general questions, shipping status updates, custom order requests, etc), Supporting our sales manager, Invoicing and light follow up on Accounts Receivables, Maintaining office and packaging supplies, Assisting with retail operations (not immediately and not until a new normal has been established and it’s safe to do so), Assisting our digital marketing manager when needed, Maintaining inventory reports and reorder thresholds, Managing/modernizing/updating our sock club subscription and assisting with 2020 project to increase our efficiency with this product, Helping to research a wide range of initiatives from how we ship products, to merchandising our retail space, and other ongoing cost saving measures.

We will be hiring a part-time packager early fall 2020 and transition this position to be more office admin specific with only the occasional need for order fulfilment.

What you will need :

A good attitude

Attention to detail - extremely important for the order fulfilment part of the role

Communication skills - Written and Verbal

Customer Service - Going above and beyond

Efficiency - eg: eliminating back and forth emails by providing all relevant information and anticipating roadblocks before they happen

Critical Thinking - You will be responsible to improve processes (the best of your ability) when an inefficiency is discovered.

Technical knowledge - You know your way around spreadsheets and office programs

Organization - Small growing companies are chaotic. You will need to be organized and help keep others organized

Flexibility - Priorities can change on a day-to-day basis depending on the workload and season. There will be a strong base of typical responsibilities, but it's important to be flexible as things take priority

Desire to grow the position into office administration/office management

The Successful Applicant Will:

Be an open and honest communicator, not afraid to admit mistakes or recognize issues

Excel in an environment that requires multi-tasking, organizational skills, and attention to detail

Be highly proficient in office programs and spreadsheets is a must

Be an independent self starter who (once trained) does not need a daily task list

Be a highly dependable person who feels just as comfortable working independently as they do within a team

Be able to shift responsibilities quickly as priorities change

Have impeccable email and communication skills

Enjoy creative problem solving and implementing new ideas to help the business run more smoothly and efficiently

Enjoy digging into the details of a project and seeing it through to completion

Think critically and logically

Know when to ask for help

Be positive

Be able to lift at least 30 pounds

Our Core Values:

We Make Fun - We make fun for ourselves and fun for our customers

We are a Team - We are committed to common goals and communicate in an honest and open way.

We do the right thing- Always, in all areas of our work. This is important. 

We own it - Right down to how we tape a box or respond to a customer service inquiry. We take ownership

There is no job that is too small - None of us are above sweeping the floor or takin gout the garbage.

Perks of the job:

Learning first hand the inner workings of a creative small business

Growth

Flexibility - Once trust is established

Casual dress code

Immersion into the Calgary small business scene

A laid back, happy working environment where people have fun

The opportunity to grow with the business from the ground floor

We are especially interested if you:

Are operationally minded and enjoy digging into processes (Tell us examples. Let us know!)

Write a quick intro in the body of the email telling us why you're the right fit (no more than a paragraph).

PAY - This position will pay $17-$19 an hour. Health Spending account after successful completion of probationary period, free gym membership once the gym is open (next door), two weeks vacation with more available unpaid, casual dress code, ping pong table and basketball net access.  

PLEASE EMAIL YOUR RESUME TO work@fridaysocks.com