Friday Sock Co. started with an original purposely mismatched design concept in 2014. We wanted to make the highest quality product we could, as ethically as possible, in a new interesting way. Our socks are made with OEKOTEX® certified Egyptian combed cotton by a small family owned production partner in Italy. Our kid socks feature GOTS® organic cotton, and our luxury line is made from OEKOTEX® 100 mercerized cotton. But that's not all, we also use 100% cardboard hang-tags, and the packages we ship our product out in is biodegradable. We are constantly looking at ways to be different, because being different is what we're all about.
What are your accepted payment options?
We accept payment through Shopify Payments (Visa, Mastercard, American Express). We also accept payments through PayPal, as well as a "Buy Now, Pay Later" option through an app called Sezzle.
Can I apply a discount code or get a sale price applied to an order I already made?
Discount codes, discount prices, and flash sale prices only apply during the duration of any sale, and cannot be applied retroactively.
Can I use a coupon code on socks that are already on sale?
Sorry! Coupon codes are only valid for regular priced socks.
How does the whole Buy Now, Pay Later thing work?
We’re able to offer this payment option to our customers through a third-party partner called Sezzle. Check out the Sezzle FAQ by clicking here!
Can Friday Sock Co. provide info on my instalments and balance?
No, we will not have access to this information, but you’ll be able to find it by logging into your Sezzle profile! On that note - we also don't have access to your login information!
What happens if I miss a payment or want to change my payment info?
Great question! You can find the answer to all of these through Sezzle’s help portal. Sezzle’s customer support team will be happy to assist you with anything payment related that you might need. The Friday Sock Co. team will not be able to assist you with these types of requests. Visit Sezzle's customer portal by clicking here.
I paid with Sezzle but now I want to return my socks. What do I do?
Not a problem, even if you checked out with Sezzle and are in the middle of a payment term, you can still return your socks to us if they qualify for a return. Be sure to review our Returns & Exchanges Policy before emailing us at firstname.lastname@example.org to begin the return process.
How does your sizing work?
We have the following sizes available:
These are a mid-calf sock that will fit Men’s shoe size 7 - 12, Women’s shoe size 8 - 13, or EUR shoe size 39 - 46.
These are a crew sock (above the ankle) that will fit Women’s shoe size 5 - 10, Men’s shoe size 4 - 8, or EUR shoe size 35 - 40.
Kids socks are available in 4 sizes. X-Small, Small, Medium, and Large. X-Small: Infant Shoe Size 3 - 4.5 | Ages 1 - 2 Small: Shoe Size 5 - 9 | Ages 2 - 4 Medium: Shoe Size 10 - 2 | Ages 5 - 7 Large: Shoe Size 3 - 6 | Ages 8 - 12 When in doubt follow shoe size over age range.
Our baby socks fit newborns to about 1 year old.
Please Note: Due to the high cotton content of our socks they can be shrunk in the dryer if they are too big. To avoid shrinking please hang dry!
The socks I want to buy are out of stock! What should I do?
Firstly, take a deep breath. We know it's always stressful when you can't buy the best socks in the universe in the style you crave. That said, we are always restocking our inventory. If you visit the product page for the socks you'd like to purchase, you'll see a section that reads "Notify me when this product becomes available" accompanied by a field to enter your email. Please type your email there and submit it. You'll receive an email as soon as the socks you want are in stock again!
I got the wrong pair of socks. What should I do?
If you've received the wrong pair of socks, please send an email to email@example.com with your order number and a photo of the incorrect item you received. We will exchange the socks at no cost to you.
My socks have a rip in them! What do I do?
If you recieve a pair of socks that you notice have been damaged at no fault of your own, please contact us at firstname.lastname@example.org with a photo of the socks and someone will get back to you shortly to resolve.
Do you have a wear-and-tear guarantee?
Because we have no way of knowing how each of our customers wears our socks, we are unable to offer a wear-and-tear guarantee.
Our socks are classified as casual dress socks and are not meant to be worn for activities such as hiking, running, or physically demanding jobs (the kind you’d wear work boots for). For these activities we recommend wearing a technical or sport sock that is made to withstand the demands of that type of activity.
We pride ourselves on knowing we have make a high quality product that is built to last during normal use. Excessive friction on rough surfaces such as concrete or carpet can cause the cotton to fuzz and/or pull and is considered a normal event with socks that have a high cotton content like ours.
What is Friday Sock Co.'s return policy?
We accept returns within 30 days of your order date. If your item is damaged or defective, please contact us immediately so we can replace it. If you change your mind about your order for whatever reason, we will accept your return as long as the socks are unused and in the original packaging. Shipping costs are non-refundable. Always consider using a trackable shipping service or purchasing shipping insurance as, unfortunately, we cannot guarantee that we will receive your returned item.
Does customs delay Friday Sock Co. orders?
Please note, customs for US and international orders can cause further delays which is out of our control. It's rare, but it does happen.
Will there be any duties on my Friday Sock Co. order?
EU customers - due to the new regulations that will take effect July 1, 2021, your order will be subject to VAT. Friday Sock Co. will not be charging this or collecting it on your behalf. It is your responsibility to pay this charge and any other customs or duty charges upon delivery of your order. Refusal to do so may result in your order being returned to our warehouse. If this happens, we will require you to pay the shipping charge once more for it to be sent out again, or we will refund the merchandise less the original cost of shipping.
US customers - You're probably going to be good to go. There's an $800 allowable to be exempt from duties, so unless you're buying A TON of socks, don't worry. However, if you are charged any customs or duty fees upon delivery of your order, you are responsible for paying them.
For customers residing in any other country outside of Canada, please note that you will be responsible for any customs duties, taxes, fees or VAT charged by your particular country. We do not collect these fees during the checkout process.
How quickly will Friday Sock Co. reply to my emails?
Please email any questions or concerns to email@example.com and we will get back to you within 2 business days.
What are the shipping times for Canada?
We offer the following flat rate shipping options in Canada
Canada Post Untracked Standard Shipping - $5.00 CAD (3-15 Business Days)
Canada Post Tracked Expedited Shipping - $10.00 CAD (1-12 Business Days)
UPS Tracked Expedited - $20.00 CAD (2 Business Days)
All shipping time frames start the day after dispatch. Orders are dispatched within 1-3 business days.
Shipping times vary by location, orders to Calgary will likely be delivered on the shorter end of the time frame whereas orders to Eastern Canada will take longer.
What are the shipping times for the USA?
We offer the following flat rate shipping options to the US
USPS Tracked Standard - $7.00 CAD (7-12 Business Days)
USPS Tracked Expedited - $10.00 CAD (4-6 Business Days)
All shipping time frames start the day after dispatch. Orders are dispatched within 1-3 business days.
What are the shipping times for international orders?
International shipments take up to 15 business days. Tracked international shipping is not currently available. Note: International orders can be delayed beyond 15 business days if the receiving country delays customs clearance. Unfortunately, we have no control over this. If you require expedited shipping, please email us at firstname.lastname@example.org and we'll do our best to accommodate your request.
*At this time, we will not be shipping any orders to the UK (England, Scotland, Wales, Northern Ireland)*
I used the wrong shipping address for my order. How do I fix it?
Please contact email@example.com as soon as possible. If your order hasn’t been shipped yet we can change the address for you. If the shipment has already been sent out, we will wait for the shipment to be returned to us. When the shipment has been returned to us, we can either re-send the shipment or issue a refund minus shipping costs.
Please note a wrong address can result in lost mail and there are cases where we do not receive them back delivered to someone else. In the case that we do not receive the shipment back we are unable to resend items or issue a refund.
Please ensure when placing an order everything is correct for mailing as we are not responsible if the address is incorrect and items are lost in transit. Each occurrence is dealt with on a case by case basis, but below is a general guideline.
You will be contacted once the socks are returned and have an opportunity to get a refund minus any additional shipping paid. (Example: If you paid $5.00 shipping, but our actual cost of shipping was $15.00, you will be refunded for the socks minus the shipping shortfall of $11.00. We will also give you the option to of reshipping the socks to you, but will ask that the shipping cost be covered.
We ship through USPS using a service that transports socks across the border and ships from our US satellite address. This allows us to charge less for shipping and enables us to give the customer a tracking number. When items are returned however, we pay a $5.00 fee for each package, along with the shipping costs to receive the items back. If you are a US customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send.
If you are an international customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send.
Please Note: If there are any issues we need to have communication within 30 days of the normal shipping window. This is to allow us enough time to communicate with our shipping partners within their allotted time window.
My package hasn't arrived. What should I do?
If your package has not arrived within the time frame(s) specified, please reach out to firstname.lastname@example.org with your order # and date of purchase. We will attempt to resolve the issue in a timely manner.
Please note: We are not responsible for errors made by a postal service or courier company. Your patience and understanding is appreciated. If there has been a postage carrier error, or delay, we are committed to work with you to resolve.
Correspondence must be received within 30 days of expected arrival date (please review our shipping times) as we will need to open a ticket with the postal service or courier service. Unfortunately, we will not be able to help if 30 days from the expected arrival date has passed.
My package was returned to Friday Sock Co. What are my options?
In an effort to keep shipping costs low for our customers, we have a flat rate shipping policy of $5 in Canada and $7 to the US. The actual shipping cost is almost always more than this amount. If a package is returned because of customer error (wrong postal code, no unit number, old address, etc) the shipping charge to re-send must be covered by the purchaser. Otherwise, as long as the items have been returned to us, we will offer a full refund minus the actual shipping cost.
My tracking says my order was delivered but I don't have it. What should I do?
This can have something to do with a community mailbox. Packages often arrive the day after they say “delivered.” Please check with your local post office as well as they may have your package.
If you still cannot locate your package, please contact email@example.com with you full name and order number.
I live in Calgary! Can I come pick up my order?
Sure thing! We'd love to see you. Our storefront (The Weekday Store) is located at 428 28 St NE and we're open on... well... weekdays! Monday through Friday from 9 AM to 4 PM. If you're unable to make that time frame but you have already selected the pick up option, please email firstname.lastname@example.org so that we can make arrangements for shipping instead.
I selected the local pick up option but I forgot to pick up my order!
We keep all local pick up orders on hand for a maximum of 12 months from the date you placed your order. As long as you pick up within a year, there's no need to worry about whether you've left them for too long or anything like that. But, unfortunately, orders that remain unclaimed for longer than 12 months are subject to being re-shelved. If you have any questions about this or would like us to ship your order out instead, please email email@example.com as soon as possible.
Can I pick the socks you send for my sock subscription?
Which address do you send subscription socks to?
We will always send the socks out to the address in the subscription form. When you check-out, you will also be asked for a shipping address, but this is for folks who order a subscription and then want to order socks for themselves. Whatever you put in the subscription form, is the one we’ll use for the subscription.
When do you send subscription socks out?
Our trusty and reliable sock monkey Fred sends subscription socks on the 15th of each month. Unless the 15th happens to fall on a weekend or a holiday, in which case they'll be sent out the following business day.
If you purchase a subscription by the 10th of the month, the first pair will go out that same month. If you purchase a subscription after the 10th of the month, it will roll forward and the first pair will be sent out the following month. Please note that we cannot accomodate any special start dates for monthly sock subscriptions.
If you have additional individual items in your basket, they will be shipped out to you first at no additional charge, and the subscriptions socks will be sent out separately in accordance with our 10th of the month cut-off!
Will sock subscriptions arrive on the same day each month?
Does my sock subscription automatically renew?
We know that reoccurring billing and auto renew is sometimes super convenient, but we also know how super annoying it is to be auto subscribed to something beyond the time initially intended. For this reason, we currently do not keep you wrangled into anything automatic. To renew your subscription, simply resubscribe for the term you’d like. Just make sure you tick the handy dandy resubscribing box when you’re putting your info back in!
I moved and want to change the shipping address for my sock subscription. What should I do?
Hey, congratulations on the big move! Please email firstname.lastname@example.org with your full name and order number (if you have it) and we will change the shipping address for your sock subscription. Please update your address with us as soon as you can after your move so we can make sure there are no delays getting your orders to you!
I got a duplicate pair of socks in my sock subscription! What should I do?
Hey, we’re human, and sometimes we make mistakes. If you received a duplicate pair please email us right away at email@example.com and we’ll get you sorted. This only applies to subscription duplicates. If your Aunt Betty gave you a subscription and didn’t tell us you already had a design, well you’ll probably have to live with it.
I don't like the pair of socks I got with my socks subscription. Can I exchange them for another pair?
The short answer for this is... Whaaaaat!?!? You don’t like a pair of our socks...? We are so hurt. Ok, we're over it now. Our subscription selection is completely random and we allocate inventory ahead of time. If we’ve sent you a design that isn’t your cup of tea, our suggestion is to give them a shot anyway (you might be surprised with how much you like them on your feet). If you really just cannot get over it, and they are the ugliest things you’ve ever seen, maybe re-gift them to a friend (or your arch enemy).
I purchased a subscription but haven't recieved a tracking number. Is that normal?
Yes, that's normal! When the first pair of the subscription is shipped, you'll receive a confirmation email so that you know we've began sending out the socks. After that, you won't receive any more emails regarding the subscription, but no need to worry at all. We've got you covered and the rest of your subscription will be mailed out on the 15th of each month (or the next working day) until your term ends.
All monthly sock subscriptions are sent through standard post (letter mail) and do not have tracking numbers associated with them. Standard shipping time within Canada is 3-12 business days, and 5-7 business days for orders to the US.
Donations and Charities
At this time we are unable to give free product or funds outside of our regular contributions. We get a high volume of requests and it's just proven impossible to keep up while keeping it fair for everyone. With so many great causes, it's just to hard to say yes to some, and no to others.
Giving back to the community is a super important part of what we do and we're committed to giving a portion of proceeds and product to charitable efforts. You can learn more by visiting our Giving Back section on our website. It's not always up to date, but were trying to keep everything in there.
We now look at our giving budget during the 1st quarter ever year, and make a list of causes we may be able to help. If you email us regarding your cause, we will save your email and take another look at it in the spring to see if there's an opportunity at that time. Thank you for understanding.
A family member (or significant other) has stolen my Friday Sock Co. socks! What should I do?
If one of your loved ones has stolen your socks, DON'T PANIC. This happens all the time and we recommend just asking (nicely) for them back. Alternatively, you may have to buy another pair.
I'm getting uncomfortable with all the compliments I'm suddenly getting..
Our socks are known to cause an abundance in compliments. If you want to be low-key for a bit, maybe just wear some white gym socks.
Sock Care Instructions
Hang Drying is Recommended (wash and dry if you need to shrink them down a size)Machine Wash in Cold Water
Do Not Use Bleach
Do Not Dry Clean
Do Not Iron (who does this anyway?)
I have a suggestion, what should I do?
Please keep in mind that we receive heaps of great feedback from our customers. We try our best to accommodate requests, but we have many things on the go at any given time. That said, we're happy to listen to your suggestions at firstname.lastname@example.org.