Customer Code of Conduct
We reserve the right to refuse service and upholding any of our policies if at any point a member of our team is not treated with respect, feels threatened, or aggressive language is used in communicating with Friday Sock Co. 

Returns
We accept returns within 30 days of your order date. If your item is damaged or defective, please contact us immediately so we can replace it. If you change your mind about your order for whatever reason, we will accept your return as long as the socks are unused and in the original packaging. Shipping costs are non-refundable. Always consider using a trackable shipping service or purchasing shipping insurance as, unfortunately, we cannot guarantee that we will receive your returned item.

Shipping Issues
Socks can be returned to us for a number of reasons. Some of these include unclaimed, no unit number, moved, unknown address, etc. Please be aware a wrong address can result in lost mail and there are cases where we do not receive them back delivered to someone else. Please ensure when placing an order everything is correct for mailing as we are not responsible if the address is incorrect and items are lost in transit.

Each occurrence is dealt with on a case by case basis, but below is a general guideline.

Canada
You will be contacted once the socks are returned and have an opportunity to get a refund minus any additional shipping paid. (Example: If you paid $4.00 shipping, but our actual cost of shipping was $15.00, you will be refunded for the socks minus the shipping shortfall of $11.00. We will also give you the option to of re-shipping the socks to you, but will ask that the shipping cost be covered. 

United States
We ship through USPS using a service that transports socks across the border and ships from our US satellite address. This allows us to charge less for shipping and enables us to give the customer a tracking number. When items are returned however, we pay a $5.00 fee for each package, along with the shipping costs to receive the items back. If you are a US customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send.  

International
We ship through Ascendia using a service that transports socks across the border and ships from our US satellite address internationally. This allows us to charge less for shipping and enables us to give the customer a tracking number. When items are returned however, we pay a $5.00 fee for each package, along with the shipping costs to receive the items back. If you are an international customer, and your items have been returned, we can either refund minus the costs we paid to receive the goods back, or we can re-send the socks with these costs added, as well as the additional shipping cost to re-send.

Time Frame
If there are any issues we need to have communication within 30 days of the normal shipping window so it can not only be dealt with in a timely manner, but so we have time to communicate with our shipping partners within their allotted time window.